Privacy Policy

1. Introduction

UGC University ("we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use our website, mobile applications, communities, tools, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including when you:

• Create an account (name, email address, login credentials)
• Complete a profile (bio, location, social media links, portfolio links)
• Make purchases or subscriptions (payment details are processed by third-party processors such as Whop; we do not store full payment credentials)
• Communicate with us (support requests, feedback, applications, messages, community posts)
• Apply for programs such as Mastery Mentorship (application responses, portfolio links, experience details)
• Participate in surveys, promotions, or events

2.2 Information Collected Automatically

When you use the Service, we may automatically collect:

• Device and technical data (device type, operating system, browser type)
• Usage data (pages viewed, features used, interactions, session duration)
• Log data (IP address, timestamps, referring URLs)
• Cookies and similar tracking technologies
• Mobile app data (app interactions, diagnostics, crash reports, performance metrics)

2.3 Information from Third Parties

We may receive information from third parties, including:

• Payment processors (e.g., Whop) for transaction confirmation
• Analytics providers (e.g., Google Analytics, Mixpanel, Hotjar)
• Community or authentication platforms (e.g., Discord) if you connect your account
• Social platforms if you voluntarily link them

3. How We Use Your Information

We use your information to:

• Provide and operate the Service (courses, tools, community access, support)
• Process payments and subscriptions
• Communicate with you, including service updates, administrative notices, and responses to inquiries
• Improve and optimize the Service through analytics and usage insights
• Personalize your experience, including content and feature recommendations
• Maintain security, prevent fraud, and enforce our Terms
• Send marketing communications, where permitted by law (you may opt out at any time)
• Comply with legal obligations and resolve disputes

4. How We Share Your Information

4.1 Service Providers

We may share information with trusted third-party providers who perform services on our behalf, including:

• Payment processing (Whop)
• Email and communication services
• Analytics and performance monitoring tools
• Cloud hosting, storage, and infrastructure providers
• Community platforms (e.g., Discord), if you choose to participate

These providers are authorized to use your information only as necessary to perform services for us.

4.2 Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Obligations

We may disclose information where required to comply with applicable law, regulation, legal process, or enforceable governmental request.

4.4 With Your Consent

We may share information for purposes not described in this Policy when you explicitly consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions and login status
• Remember preferences
• Analyze traffic and usage
• Improve performance and functionality

You can control cookies through your browser settings. Disabling cookies may limit certain features of the Service.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide and maintain the Service
• Fulfill legal, accounting, or regulatory obligations
• Resolve disputes and enforce agreements

Certain data may be retained after account closure where required or permitted by law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Request data portability
• Opt out of marketing communications
• Object to or restrict certain processing

To exercise these rights, contact us at:

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If such information is identified, it will be deleted.

9. International Data Transfers

Your information may be processed outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.

10. Security

We use commercially reasonable safeguards designed to protect your information, including:

• Encryption of sensitive data in transit and where appropriate at rest
• Access controls and authentication measures
• Monitoring and security reviews

No system can be guaranteed 100% secure. Use of the Service is at your own risk.

11. Third-Party Links

The Service may link to third-party sites or services. We are not responsible for their privacy practices and encourage you to review their policies independently.

12. California Privacy Rights (CCPA)

California residents have rights under the CCPA, including the right to know, delete, and opt out of certain data uses.

We do not sell personal information.

13. European Privacy Rights (GDPR)

If you are located in the EEA, our legal bases for processing include consent, contractual necessity, and legitimate interests. You have the right to withdraw consent and lodge complaints with a supervisory authority.

14. Do Not Track Signals

We do not currently respond to "Do Not Track" browser signals.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Service constitutes acceptance of the updated Policy.

16. Contact Us

17. Data Protection Officer

Where required by law, privacy inquiries may be directed to the contact information above.

18. Consent

By using the Service, you consent to this Privacy Policy and the collection, use, and disclosure of your information as described.